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Frequently Asked Questions
        ~ About our Products


Where can I find more information about your products?

Right here on our site is the best place! Each product page contains in-depth information about that product and a link to an ingredients list. Or for the bigger picture, visit www.burtsbees.com to learn more about how we make our products, how we define the term "natural" and more on recyclable packaging, no animal testing and other topics we care about.

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Help! I cannot find some of my favorite Burt's Bees products in stores or online anymore. Have these items been discontinued and if so, why?

We're always pursuing new innovations with real benefits for your hair and skin. Recently, we have had to make some difficult decisions about our product lines and as a result, some products have been discontinued and will only be available while supplies last — some right here in our online shop.

Please note that the following products have been discontinued:

  • Wild Lettuce Toner
  • Peppermint Breath Drops
  • Herbal Defense Ointment
  • Herbal Treatment Shampoo
  • Color Cosmetics product line (also known as Wings of Love), including:
    • Lipsticks
    • Tinted Moisturizers
    • Vanishing Facial Powder
    • Blushing Crème
    • Eye Shadow
    • Eyebrow and Eye liner Pencil
    • Lip liner Pencil
    • Concealing Crème

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I am very surprised that your color cosmetics have been discontinued. Why, and is there any chance they'll be back?

We understand that our color cosmetics have historically been very popular with our consumers and offer a "natural" skin-curing alternative to cosmetics currently in the marketplace. Please know that discontinuing this line was a difficult decision for us.

All 12 shades of our Lip Shimmers are still available, including — by popular demand — our Fig Lip Shimmer, which we launched recently to replace our very popular, Fig Lipstick. It's the same great color you loved before, now in our best selling lip shimmer formula. Like all our Lip Shimmers, it's 100% natural.

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Are your products hypoallergenic?

There is no defined methodology to test for allergic reactions in beauty products, nor does the FDA regulate use of the term "hypoallergenic." Consequently, we do not position our products as hypoallergenic. Our products contain safe and effective ingredients including beeswax, botanicals and essential oils that have withstood the test of time. Our products do not contain petroleum-synthesized fillers and artificial preservatives that may irritate the skin. A list of ingredients for each product is available on individual product information pages on this site.

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Are your products non-comedogenic?

This term refers to ingredients in beauty products that clog the pores and can cause blackheads, pimples or cosmetic-related acne. We use beeswax, plant oils and iron oxides instead of potentially comedogenic, non-natural ingredients like mineral oil, petrolatum, paraffin and red dyes that are commonly found in other personal care products and cosmetics.

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I am concerned that I may have had a reaction to one of your products. What do I do?

If you are concerned that you may have a reaction or did have a reaction to one of our products, please contact our Health and Safety line at 1-888-796-7799. In the case of life-threatening emergencies, please go the nearest emergency room or call your health care provider and/or Poison Control at 1-800-222-1222.

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I am chemically sensitive. What are the pH values of your products and what products I can use?

Burt's Bees products are recommended for all skin types, even sensitive skin. Our pure, natural ingredients are extremely safe and healthy. Specifically, our Baby Bee line is beneficial for sensitive skin of all ages. As the pH values of our products are proprietary and confidential, we are unable to give out this information.

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Are your products safe for pregnant women to use?

We produce only natural, safe and effective personal care products. Because we use only natural ingredients and leave out harsh chemicals, we believe that we offer the safest line of personal care products available. However, we recommend that any expectant mother check with her physician before changing her skin care routine with our products, or any other line of products.

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Are any of your products certified organic?

At Burt's Bees, we believe that a personal care product that is 100% natural is more beneficial to our consumers than a product that is listed as being mostly organic. We are striving to meet 100% natural on our products instead of 100% organic because we feel the organic standards for personal care products leave too much room for potentially harmful synthetic ingredients and processes to be included.

The standards and requirements that currently exist for organic products require that only 70% of the product is made with certified organic ingredients. The issue is with the remaining 30% of the product. This remaining 30% could include harmful synthetic ingredients, thereby compromising the overall product.

Since there are no regulations that apply to the whole product – not just 70% – we feel that a certified organic personal care product does not necessarily mean that it is the best possible product for you or your well-being. The focus of The Greater Good is to maximize the amount of safe natural ingredients in personal care products, as well as to ensure that the ingredients used are preserved through safe processes.

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How long will my Burt's Bees products stay fresh and what is the best way to store them?

Burt's Bees products are made with fresh, natural ingredients and are not preserved with any chemicals. We purposely present our products in smaller portions so you finish them while their delicate ingredients are still fresh and providing their maximum effectiveness.

As such, we recommend you store creams and oils in a cool, dark place away from direct sunlight and heat. Creams may be stored in their cartons for extra protection.

If stored appropriately, our products usually last around three years.

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How do I determine the expiration date of a particular product?

Because our products are made with natural ingredients, we are unable to determine an exact day of expiration. To denote the age of your products, we use six- or seven-digit lot code that is printed on the products. Depending on the product, it may be printed in black on the label or bottle, or in white on the crimp at the top of the tube. The first three numbers are the day of the year the product was made, and the next two are the year. For example, if your lot code is 2230607, the product was made on the 223rd day of 2006, which was August 11th.

If stored appropriately, our products usually last around three years.

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Do you offer any of your products in larger sizes?

At this time, we do not offer larger sizes of our products. Our products are made with fresh, natural ingredients, and are not preserved with any chemicals. We purposely present our products in smaller portions so you finish the product while its delicate ingredients are still fresh and providing their maximum effectiveness. We feel it's worth the compromise to have an Earth-friendly, highly effective, natural products.

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Why do you use aluminum packaging for some of your products?

We use aluminum packaging because it can be recycled efficiently in most communities, along with your soda and beer cans. Our aluminum containers are lined with a material that prevents the product from penetrating and dissolving the aluminum.

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Where are Burt's Bees products made?

Over 95% of our products are made right in our own manufacturing plant in Durham, NC. The rest are made by other respectable American manufacturers.

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Help, I forgot to remove my lip balm from my pocket before doing my wash!

Here are few suggestions for removing lip balm from clothing that has gone through the wash and dry cycles:

  • Soak clothing in boiling water with detergent. Repeat until the stain is removed.
  • Turn washing machine to the highest heat setting and wash with detergent.
  • If these attempts fail to remove stains, try commercial stain-removers or an Earth-friendly dry cleaner.

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Do you still honor the lip balm tube recycling program?

Unfortunately, we no longer honor the lip balm recycling program. The program was meant to promote recycling and Green living, but the lip balms we received in the mail were often over-packaged with bubble wrap and excessive taping. Instead of succeeding as a positive Earth-friendly effort, the program was creating un-recyclable trash. We regret that we have had to phase out this program, but hope that you will recycle your tubes along with your plastics in your community.

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Are your products safe for pets?

Our products are made from natural ingredients that are safe for both humans and pets. Please note, however, that we have never tested our products on animals. Also, our products are not meant for consumption. So, if you have concerns about using a product on your pet or if you have a pet that has ingested a product, please contact your veterinarian.

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Do any of your lip balms contain SPF?

We are pleased to offer two lip balms featuring SPF sun protection. They use Titanium Dioxide, which is a natural sunscreen that diffuses and reflects the sun’s harmful UVA/UVB rays.

Our new 100% Natural SPF 8 Lip Balm protects lips from the harmful effects of the sun while nourishing with Passionfruit Extract. Our Res-Q Lip Balm offers SPF 15 sun protection and moisturizing care with Titanium dioxide. Plus, it's petrolatum free!

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Do you test on animals and do your products contain animal-derived ingredients?

Burt's Bees does NOT conduct product or ingredient tests of any kind on animals. A few of our products contain ingredients derived from animals such as beeswax, royal jelly, milk and carmine.

We are proud to be a member of the Coalition for Consumer Information on Cosmetics' (CCIC) Leaping Bunny Program. The Leaping Bunny Program provides the best assurance that no new animal testing is used in any phase of product development by our company, its laboratories, or suppliers.

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I am allergic to bees. Can I still use your products?

Because we do not use actual bee venom in our products – only bee bi-products such as honey, beeswax, royal jelly and honey powder – there should be no allergic reactions to our ingredients. However, if you are allergic to bee bi-products as well, then we do not suggest using our products. We always recommend that you contact your health care provider when changing your skin care regimen to find out which products are best for you.

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Are Burt's Bees products different from other "natural" products like those found in other personal care lines?

Yes! The term "natural" is used very loosely today, especially about personal care products. Many companies use petroleum-based ingredients, like mineral oil, chemical additives and preservatives, but call their products "natural" because they add a few botanical extracts. Burt's Bees is different. We do not use cheap fillers, mineral oil or chemical preservatives.

We also list a percentage natural for every product we make. We don't need to hide behind false claims. Instead, we stand behind our ingredients and our products. We deliver what others only promise!

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I heard that the Campaign for Safe Cosmetics did a study on lead in lipsticks. Should I be concerned?

A recent report from the Campaign for Safe Cosmetics found trace elements of lead in a Burt’s Bees Merlot Lip Shimmer. As a long-time supporter of the organization, whose work along with ours is always in line with consumers’ best interest, we not only applaud, but support their efforts. To date, we reviewed the supplied test methodology and results from the study. Please be assured that consumer safety remains Burt's Bees highest priority and as such, Burt’s Bees ensures that all of our products adhere to the FDA's guidelines for product safety.

While our products are deemed safe and our suppliers currently test to ensure FDA guidelines are met, as a result of the study findings we are meeting directly with our suppliers to find ways to identify, minimize and even eliminate trace elements of lead from our natural mineral sources. The minerals we use in our formulas to impart color come from the earth. All minerals that come from the earth have the potential to contain trace elements of lead. Traces of lead can be found elsewhere and broadly in the environment including tap and well waters. In fact, John Bailey, EVP for Sciences for the Cosmetic, Toiletry and Fragrance Association, quantifies the environmental levels of lead in a statement: ‘The average amount of lead a woman would be exposed to when using cosmetics is 1,000 times less than the amount she would get from eating, breathing and drinking water that meets the Environmental Protection Agency drinking water standards.’ At Burt’s Bees, our consumers’ well-being and safety is of the utmost importance to us and we will continue to address these recent findings by working to identify, minimize and even eliminate trace elements of lead from our products, We take pride in our product standards and in developing the safest, most effective natural personal care products available.

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I heard Burt's Bees will start issuing manufacturer's coupons. Could you tell me more about this?

We issued a national freestanding insert coupon in the Sunday newspaper on November 15, 2009. This November coupon will be redeemable for $1 off any non-lip product, and $.50 off any lip shimmer or lip gloss. The coupon expires on February 7, 2010. Coupons may not be reproduced, photocopied, trimmed or altered in any way by the retailer or consumer. We also issued a coupon on June 7, 2009 that expired in August of 2009.

We are also participating in a National Catalina Couponing Program. These coupons will expire four weeks from the date they are issued at the register. Coupons can only be redeemed in the store where they are issued, unless the retailer accepts competitor coupons.

These coupons are only good at participating retail stores, and do not apply for discounts on the www.burtsbees.com or www.bee2bee.com websites.

To review our Coupon Redemption Policy, please click here

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     Questions about Ordering Online
     Questions about our Company
     Questions about our Ingredients

Intense Hydration

Clary Sage not only survives the elements in the Mediterranean, but thrives in its harsh environment because of its fierce will and exceptional ability to trap and retain moisture. This remarkable botanical is the inspiration behind Burt’s Bees Intense Hydration, our natural ode to soft, supple skin.

View Intense Hydration Line